Customised Supervisory Programs

Core Capability Areas

1. Basic Business Skills
Participants build foundational understanding of how their decisions and actions impact the wider organisation. Topics may include:

• Understanding business priorities and targets
• Understanding the importance of cashflow and profit
• Understanding the impact of doing the job “right first time”
• Understanding and managing work in progress and the impact of rework on the bottom line
• The importance of eliminating waste and its impact on profit
• Customised job simulations to ensure understanding of the impact of their performance on company success

2. Communication Skills
Clear, respectful communication is essential for positive team relationships. This module covers:

• Giving clear instructions
• Asking better questions
• Listening to understand, and responding
• Applying an assertiveness model for effective communication

3. Dealing with Performance
Supervisors learn how to guide, correct, and support performance in a confident, fair and consistent way.

• Setting expectations
• Giving feedback that gets results
• Coaching for improvement
• Managing difficult or ongoing performance issues
• Application of skills-based frames using role play techniques
• Analysing a performance case to increase performance management skills

4. Dealing with Conflict
Conflict is inevitable—but unresolved conflict is costly. Participants learn:

• How to recognise early signs of conflict
• Tools to de-escalate tension
• Facilitating difficult conversations
• Applying the Thomas-Kilmann model conflict management styles

5. Dealing with Change
Change can create resistance or opportunity depending on how it’s led.

• Supporting teams through transitions
• Managing uncertainty and stress
• Communicating change clearly and confidently
• Encouraging adaptability and resilience

6. Problem Solving and Decision Making
Tools and frameworks to solve problems effectively and make sound decisions.

• Practical application of a range of problem-solving models, such as PDCA, 5 Whys, Ishikawa, SREDIM, Problem Cause Analysis
• Making timely and confident decisions using tools such as Decision Matrix, Scored Pros and Cons, Force Field Analysis

7. Effective Delegation
How to delegate in a way that develops capability, builds trust and improves team performance.

• What to delegate and to whom
• Setting clear expectations and timeframes
• Monitoring progress without micromanaging
• Delegation as a development tool

8. Conducting Effective Team Briefings (Tailgate Meetings)
Practical guidance to run short, focused, and productive meetings that keep people informed and aligned.

• Structuring briefings
• Encouraging participation
• Checking understanding
• Following up and taking action